Everything from the initial order to the final check out of the installed system must run smoothly to make a happy customer. We continually strive to improve our operations and perform at the very highest level. Customer Satisfaction is everything. I can be reached at rwheeler@bass-air.com let me know what you think.
Ron Wheeler, Vice President and General Manager
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testimonials
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"This was money well spent. Everyone compliments me on my new duct work."
...Frank Casanova, Fayetteville, NC |
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"Bass Air has great employees, I cannot praise them enough. They have the employees every company wishes they had."
...William Fosgreen, Fayetteville, NC |
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"Everyone was very considerate, from the sales to the technician. Thank you!"
...Virginia Yergeau, Hope Mills, NC |
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"The outstanding service I received explains why the Commanding General of Fort Bragg, NC awarded Bass Air Conditioning with a certificate of outstanding service."
...Robert E. Soloman, Spring Lake, NC |
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"The Bass sales and installation crews were extremely professional from the start of the job through the completion. Their respect for the outside and inside of our dwelling was exemplary. They truly respected and worked the project the way we wanted it. I would highly recommend Bass to anyone who has air conditioning needs."
...Chuck Zvarich - Fayetteville, NC |
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"We have depended on you through the years and you have never failed".
...Jessie McNeill - Fayetteville, NC |
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"Bass Air Conditioning Company's representatives were thoroughly professional from start to finish of our job. The loan of a window air conditioner during 90 degree temperatures shows their commitment to excellent customer service."
...John Mandulak - Fayetteville, NC |
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"I would like to take the opportunity to commend your employees who installed the waste oil heaters for us. It has certainly been a pleasure to work with such outstanding people. I would like to extend my personal thanks and issue praise to your project manager. I found him to be a professional from the very beginning. I never once experienced any negativism from him, anything I asked of him he was always accommodating and polite. He has a can do attitude and is certainly an asset to your company. Secondly, I can't thank your sales staff enough for their diligence and expertise on this job. I have and will continue to refer your company for sales and service of heating and air conditioning needs. Please share my accolades with the appropriate Department Managers or Supervisors. Again, thank you and keep up the good work."
...Kent Arrant, Service Manager,
...Bryan Honda Pontiac Cadillac - Fayetteville, NC
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"I consider courtesy the best quality any business should strive for. Your people were the best - from the sales rep to installation tech - everyone the epitome!! Thank you very much."
...Fred Simpson - Fayetteville, NC |
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"The sales representative really sold me on Bass and the Carrier system - explained things repeatedly as I asked same questions to make sure I understood. Lots to know !! But (your sales rep) was very easy to talk to - not pushy - just confident, knowledgeable. Spent more time explaining than other reps. I trusted him. I think Carrier brand speaks for itself - I've heard good remarks from my neighbors/friends. The workers were super-polite, careful, worked hard - it was a very nasty job - old oil furnace, old metal ductwork. They cleaned up very well! Good looking unit. I love my new vents and the return vent. WOW! Happy Happy Customer!!"
...Ruth Phillips - Fayetteville, NC |
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"The tech's were capable, expedient, totally on the job. No wasted time and completed with absolute integrity. Nothing was left undone and the job was done in an absolute professional manner."
...Rabbi Richard Jernigan - Fayetteville, NC |
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"A big thank you to Eddie Simmons, Obie and the crew for a job well done. From start to finish it was a pleasure to have them work here."
...Rose Johnson - Roseboro, NC |
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"All the people involved in the installation were of the highest caliber professionals, but we would like to give a special thank you to the two young men who did the bulk of the work. What a pleasure it was to have these fine young men in our home. We were impressed with how quickly and professionally they tackled this job. Upon completion they cleaned up the whole area, leaving everything neat and tidy. They are a terrific asset to your company. Again, thank you for outstanding service."
...Margaret and David Davenport - Bunnlevel, NC |
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